A plumber is not someone you would need everyday, but if a need crops up, you will want to do a bit of research to ensure that you end up with the right one. Fact is, it’s best to look for a plumber before an emergency occurs so you can make a well-informed decision. Definitely, you’ll want to get this right the first time around, or you will likely face worse problems down the road. And without a doubt, your family’s security and well-being is your most crucial priority at all times.
If you’re looking for a plumber, here are the most important considerations for you to make:
Length and Depth of Experience
There are lots of new and promising plumbers these days, but if you’re not ready to gamble with them, you can choose a plumber with no shorter than 5 years of experience in the business. If they survived the competition that long, they must be doing it right. The more experience they have, the more knowledgeable they are in fixing problems that can easily knock a newbie off balance. Experienced plumbers can probably provide higher quality service as well, especially in terms of warranties.
Plumbers are required to have a state license before they can practice professionally, and the same is true for all subcontractors and apprentices. A license will not guarantee that the plumber is good, but it will assure you that they have been properly vetted and that you will have a forum in case things don’t work out as planned.
Never hire a plumber who is not insured, both with liability and worker’s compensation coverage. In certain of the U.S., plumbers may also need bonding, so don’t forget to check that out. Again, insurance doesn’t mean a plumber is good, but it does mean you’ll be protected in case of accidents.
This part is very important. Remember that you will be letting these people enter your home. Have them give you a list of three past clients of theirs, together with contact details. If they hesitate, take that as a very serious red flag and walk away.
Customer service is as simple as how you feel with how a company treats you as a customer. Ring them yourself and observe the way they answer your questions. Mention this when you talk to the provided references, and check online reviews. But when reading online reviews, make sure it’s only with well-known independent consumer websites – marketing websites are often misleading.
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